Submitting a ticket connects you to a PlanGuru Support Agent. Once connected, dialog can occur through e-mail or by updating the ticket from within our Support Help Desk.
1 ) Fill out and submit this form.
2 ) The Help Desk creates a ticket and sends you a confirmation e-mail.
3 ) Support Agents are notified and respond to your support ticket.
4 ) An e-mail reply is sent to you. You may respond to that e-mail or log into the Help Desk and update the ticket directly.
Help Desk Features
The PlanGuru Support Help Desk offers a rich and interactive experience for customers seeking assistance.
• Check status and make updates to your open tickets.
• View your recently solved requests
• View topics on the solutions to common issues.
• Learn modeling techniques through our modeling samples.
• Full text search of Knowledge Base content
Logging into the Help Desk
The Help Desk will send you a welcome e-mail upon submission of your first ticket. Follow the link provided to create a password and become a verified user of our Help Desk.
If you cannot find your welcome e-mail, click on this link: http://planguru.zendesk.com/access/help and follow the instructions provided.
There are two ways the ticket can be closed. The first way is to indicate in your e-mail response that the ticket can be marked as resolved. The second method requires you to open the ticket and check th "Please consider this ticket as resolved" check box.
Tips and Tricks
We discourage you from bundling multiple, unrelated incidents into one ticket. Creating one ticket per incident ensures that each request goes to the appropriate support agent and resolved as quickly as possible.